Leads from e-mail, missed calls and texts
You are on a ladder, the phone rings, and the job goes to the next listing. Set this up once and every voicemail, text or customer e-mail lands in Groundflag as a lead with the number to call back. It costs nothing: Google Voice is free in the US.
Open Settings, then Marketplace leads, then Inbox & phone.
Groundflag shows an address that starts with leads- and is yours alone. Tap the copy icon.
Forward your company e-mail to that address.
Gmail: Settings, Forwarding and POP/IMAP, Add a forwarding address. Outlook: Settings, Mail, Forwarding. cPanel: Forwarders, and also keep a copy in your own inbox. Gmail sends a confirmation first: it shows on the same screen as Confirm forwarding in Gmail.
Catch missed calls with Google Voice.
Create a number at voice.google.com with the same e-mail. Turn on Get voicemail via email and turn off forwarding calls to your phone. On your cell, send unanswered calls to that number: AT&T and T-Mobile dial **004*1, then the number, then #, and call; Verizon dials *71 and the number.
Catch texts.
In Google Voice turn on Forward messages to email, and show the Google Voice number as your texting number on your website and Google profile.
Watch What arrived.
Each e-mail, voicemail or text shows up as a lead, or as Not a lead when it was spam, a robocall, a sales pitch or a job applicant. Tap Open lead to call back. Groundflag product mail (password reset, onboarding), Stripe, Belcome and similar system senders never appear here — the server drops them before the AI runs.
What you get
The lead opens with the caller's number as the client's phone, so you call back in one tap. The owner's phone gets a push, New lead, with what the customer said.
Turn on Answer new leads with AI in Settings, Lead sources, and an e-mail goes to the customer in their language, saying you got the request and asking for photos or the address. It never talks about price, dates or licenses.
What does not work
Texts and calls to your personal cell do not reach Groundflag by themselves: they need the Google Voice number or the forwarding above.
The same lead e-mailed twice shows once, as Same lead again.
Gmail forwards everything, including mail from Groundflag itself. Those messages are discarded on arrival so a password-reset link never becomes a fake job.
Questions
Does it cost extra?
No. It is in every plan, and Google Voice is free in the US.
Does Groundflag answer the phone?
No. It catches the voicemail and the text, turns them into a lead and tells you right away.
Can it also take leads from Angi, Thumbtack or Yelp?
Yes, from the same Marketplace leads screen.
Why don't I see Groundflag or Stripe e-mails in What arrived?
They are dropped on purpose. Only customer and marketplace mail becomes a lead or Not a lead.
Keep reading
Questions? Write to hello@groundflag.com