Terms and Conditions

Effective date: October 1, 2026. Last updated: October 1, 2026.

1. Introduction and acceptance

Welcome to Groundflag, a construction management platform for contractors: remodelers, home builders, general contractors and specialty trades. These Terms and Conditions ("Terms") are a legally binding agreement between you ("Customer", "User", "you") and Design Master Solutions LLC ("Groundflag", "we", "us").

By accessing, downloading, installing or using the Groundflag web application, mobile application, API services or any related services (together, the "Service"), you acknowledge that you have read, understood and agree to be bound by these Terms and by our Privacy Policy.

1.1 Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Represent a legitimate business in construction or a related trade
• Not be prohibited from using the Service under applicable laws
• Provide accurate, current and complete information during registration

Groundflag is designed for business-to-business (B2B) use. Personal or consumer use is not permitted under these Terms. Your clients, subcontractors and vendors may use the portals you share with them on your behalf.

2. Service description

Groundflag provides tools for running construction jobs, including:

• Sales: leads, clients, estimates and proposals, and a client portal
• Jobs: schedule, daily logs, photos, documents, punch lists and change orders
• Crew and time: time cards with clock in and clock out, crews and team members
• Money: budgets by cost code, purchase orders, bills, invoices and payments
• Reports: job costing, sales and team dashboards

We strive for 99.5% uptime and reserve the right to modify, suspend or discontinue features with 30 days' notice (except for critical security updates).

3. Account registration and security

You must create an account to access the Service. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access or security breach
• Ensuring each team member has unique login credentials
• Revoking user access promptly when employees leave

You must not share credentials, use another user's account, create multiple accounts for the same business, or use automated systems to access the Service outside the API we provide.

4. Subscription plans and billing

4.1 Plans

The available plans and their prices are shown in the app before you subscribe.

4.2 Billing

• Subscriptions are billed monthly and automatically renew
• Payment methods: credit or debit card (Visa, Mastercard, American Express), processed by Stripe
• You authorize us to charge recurring subscription fees automatically
• Renewal notifications are sent 7 days before the billing date

4.3 Failed payments

If a payment fails, we attempt up to 3 times over 10 days. After 3 failed attempts, your account may be suspended (read-only access). Data is retained for 30 days to allow payment resolution.

4.4 Price changes

We may modify pricing with at least 30 days' written notice. Price changes for existing customers take effect at the end of the current billing cycle. You may cancel before new pricing takes effect.

4.5 Payments you collect

Deposits and invoice payments your clients make through Groundflag are processed by Stripe under Stripe's own terms. We do not store full card numbers.

5. Cancellation and refunds

5.1 Cancellation

• Cancel anytime in the app or by email to hello@groundflag.com
• You retain access until the end of the current billing period
• Data is retained for 90 days after cancellation
• You may reactivate within 90 days to restore full access

5.2 Refund policy

30-day money-back guarantee for first-time subscribers only. Must be requested within 30 days of the initial subscription. Does not apply to renewal payments or usage fees. Refunds are processed within 5 to 10 business days to the original payment method.

6. Data ownership and security

You retain all ownership rights to your Customer Data (clients, jobs, estimates, invoices, time cards, photos, documents and the rest). We do not claim any ownership over your data and will not sell, trade or monetize it.

You grant us a limited license to store, process and transmit your data solely to provide the Service. Data is encrypted in transit (TLS) and card payments are processed by Stripe, which is PCI DSS compliant.

In the event of a data breach, we will notify you within 72 hours. You may export all of your data at any time, in CSV, JSON or PDF, from the app.

7. AI features

Groundflag uses AI to process audio, photos and documents you send it (for example, a voice note from the field or a photo of a receipt) and to turn them into drafts: a daily log, a task, a change order, a bill. We do not use your data to train AI models.

Important: AI output is a draft. You are responsible for reviewing it before use. Nothing that moves money is saved from an AI draft until a person confirms it on screen.

8. Location

If your company turns on the geofence for time cards, the app records a team member's location only while that person is clocked in, to show where the time card was punched. Location is not collected outside clock in, and not at all if the company leaves the geofence off.

9. Acceptable use

You agree not to:

• Upload illegal, fraudulent or deceptive content
• Upload copyrighted material without authorization
• Transmit malware, viruses or malicious code
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use the Service for any purpose other than legitimate business operations
• Reverse engineer, decompile or disassemble the Service
• Scrape, crawl or harvest data from the Service
• Use the Service to send spam or unsolicited communications
• Impersonate another person or entity
• Violate any applicable laws or regulations

10. Intellectual property

Groundflag, including its software, design, logos, trademarks and documentation, is the exclusive property of Design Master Solutions LLC. You receive a limited, non-exclusive, non-transferable license to use the Service during your subscription.

You may not copy, modify, distribute, sell or lease any part of the Service. All rights not expressly granted are reserved.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind
• We do not guarantee uninterrupted, error-free or secure operation
• Our total liability shall not exceed the amount you paid in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential or punitive damages
• We are not liable for lost profits, data loss or business interruption

12. Indemnification

You agree to indemnify and hold harmless Design Master Solutions LLC, its officers, directors, employees and agents from any claims, losses, damages, liabilities and expenses (including attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Dispute resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts, USA. Any disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA). Before starting arbitration, you agree to attempt resolution by contacting hello@groundflag.com.

Class action waiver: you agree to resolve disputes on an individual basis only. You waive the right to participate in class actions or class arbitrations.

14. Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, fail to pay subscription fees, or upon 30 days' written notice for any reason. Upon termination, you may export your data within 90 days.

15. Changes to these Terms

We may modify these Terms with at least 30 days' notice by email and in-app notification. Material changes require your affirmative acceptance. Continued use after changes take effect constitutes acceptance.

16. Contact us

Legal, support and privacy: hello@groundflag.com
Design Master Solutions LLC, Yarmouth, MA 02664, United States